Physio-derma Store is not responsible for delayed shipments with the carrier during the busy holiday season.
Out of Stock Items
We'll notify you via email if an item from your order is out-of-stock. Any out-of-stock items will ship separately once they become available, typically within 10 business days. There are no additional shipping charges.
Prices / Currencies
All shown prices are in Canadian. However, regardless of your location and currency that you are shopping in, your VISA/MC account will be charged in your currency converted into Canadian Dollars.
Taxes on Products
No tax applies to purchases made on our website.
Incorrect Address
If you realize that you have provided an incorrect address for your order, please contact us within 2 hours after placing the order to provide the correct address.
Please note that we cannot be held accountable for packages delivered to an incorrect address provided by the customer during the checkout process. It is the customer's duty to ensure accurate shipping information. After an order has been shipped, we are unable to make any changes, including shipping details. If the item(s) are returned to our store through the complete return process, a refund will be issued minus the shipping charge.
Duties
International customers from outside of Canada will be responsible for payment of any applicable duties at the time an order arrives at its destination. If you refuse the items at the time of delivery you will still be charged for the shipping and the return charges. You must contact your local Department of Commerce for information about any duty and taxes that may be added.
